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The results of IHRSA's first Green/Sustainability Survey reveal that clubs which invest in eco-friendly measures could see improved retention as a result.
news •
18 Feb 2010
Are tangible rewards the best way to get members to stick to their exercise regimes? We report on the growing category of exercise reward schemes
HCM issue 4 2016
Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports
HCM issue 11 2014
Having dedicated staff is key for new member journeys, says Jack Bishop of Synergy Health and Fitness
HCM issue 7 2013
Are your reception staff your most undervalued retention resource? Dr Melvyn Hillsdon investigates
HCM issue 9 2015
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
HCM issue 7 2014
While leisure operators can generate interest and build an audience fairly easily, the
challenge is converting an audience into a paying, engaged community – and keeping them
there.
product innovation •
07 Dec 2020
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
Having a friendly array of staff and PTs to make members feel welcome is the single most
important factor for loyal gym users, according to a survey of more than one million
customers.
news •
11 Mar 2015
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
Collecting and analysing data is paramount for any health club wanting to its improve service quality
and retention, according to José Teixeira, head of customer experience at Portuguese fitness group
SC Fitness.
news •
25 Oct 2019
Legend Club Management Systems has been
chosen by Halo Leisure to provide a
comprehensive leisure management solution
over its eight sites across Herefordshire.
product innovation •
12 May 2011
Swimwear and equipment brand Maru has launched MX1, a new range of competitive training/racing suits.
product innovation •
22 Jul 2008
Independent operators are increasingly
creating an affordable and personalised
experience for customers. Does this signal
a shift in the current market set up?
HCM issue 2 2018
Steve Philpott – former head of David Lloyd Leisure and Crown Sports – has joined Energie Fitness as director and shareholder to support the board with its future expansion plans.
news •
03 Jun 2003
Xn Leisure Systems Limited has recently launched their new edict compliance management system.
product innovation •
14 Oct 2008
Fitness trade show FIBO will be launching a two-day business summit on the African
continent, as it widens its presence worldwide.
news •
26 Jul 2017
The University of Brighton has opened a new £6m sports centre at its Falmer Campus in East Sussex, which has been designed by S&P Architects.
news •
11 Nov 2010
Health club chain LA Fitness is to target the corporate sector as part of its efforts to attract more members.
news •
28 Sep 2010
MoveGB explores this research and reveals the
surprising 'goal' that, when achieved, produces the
most loyal exercisers.
product innovation •
01 Sep 2016
The Goodwood Hotel and Health Club luxury spa and hotel in West Sussex, England,
has announced an upgrade of its gym facilities to include the latest Precor
equipment.
news •
16 Jul 2013
LA Fitness has appointed Mark Jenkins as head of customer relationship marketing (CRM) with a brief to implement and manage its customer retention strategy.
news •
28 Feb 2006
Deloitte, Keiser UK Ltd and Precor have joined the Fitness Industry Association’s (FIA) Vanguard Group – the steering group which provides guidance on strategic industry issues, as well as on the industry's/FIA's lobbying programme.
news •
14 Aug 2006
The Fitness First health club in Manchester has hailed its first ever text message marketing venture a success.
news •
24 Feb 2004
The Whitehouse Hotel group has seen an increase in membership sales after working with Fitness fx.
news •
24 Feb 2004
Olympic sports psychologist Chris Shambrook – who was part of the winning Great Britain rowing team in Athens – and his business partner Matt Barker plan to use their expertise to train health and fitness leaders and team managers.
news •
07 Dec 2004
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM issue 3 2024
Health analysis company Tanita and equipment producer
Technogym have announced a collaboration that aims to
offer health clubs an enhanced membership monitoring and
data management solution.
product innovation •
10 Apr 2015
The Lensbury Club in Teddington, Middlesex is investing more than £200,000 in upgrading its gym facilities.
news •
26 Aug 2008
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Speaking to HCM, global CEO of Lift Brands, Ty Menzies, has confirmed that the company ...
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Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified ...
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Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
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HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
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Peloton Interactive Inc is believed to be working to get its costs under control in ...
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Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten
years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM magazine
HCM People
Ross Stewart Campbell
CEO, BeyondActiv“We have a fantastic opportunity in front of us to realise our vision of a happier and healthier world”
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
With the industry experiencing a huge swing towards strength training, researchers recommend continuing to make the case for cardio
HCM magazine
What needs to happen to integrate physical activity with
healthcare? Leaders in the sector share their thoughts
HCM magazine
The Elevate trade show and conference comes to London next
month. HCM gives the low down on what to look out for
Sport Centre Team Leader Harrow School
£29,500pa + pension + benefits
Harrow, London, United Kingdom
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Featured supplier news
Complaints about group exercise have become a thing of the past for the Reynolds Group
thanks to its partnership with CoverMe, a digital platform that simplifies group exercise
and PT management for clubs and instructors.
Featured supplier news
Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
Changers Podcast with Sue Anstiss, CEO of Fearless Women.
Company profiles
For over 30 years Innerva, part of Shapemaster Global have been manufacturing specialist dual-function power ...
Company profiles
As the world market leader of medical measuring and weighing we take body composition analysis ...
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